Right of withdrawal and general return conditions
We welcome you to the Vroom Vroom Accessories (hereinafter referred to as VVA) marketplace, the meeting point for motorcycling enthusiasts and the best accessory sellers. Our mission is to ensure a secure, transparent, and flexible shopping experience.
This page outlines the general returns policy for the VVA platform, which serves as a guideline for all sellers. However, as we are a marketplace, each seller has the option to define and publish their own specific returns and refunds policy, which may include details on particular timeframes and conditions.
We invite you to always consult the seller’s specific policy, available on their store page, before making a purchase. The purchase of a product establishes a direct contract between you, the Buyer, and the Seller. The role of the marketplace is to provide the tools to facilitate the transaction and to act as a mediator in the event of a dispute.
In accordance with European consumer regulations, the Buyer has the right to withdraw from the purchase (cancel the order) within 14 days of receiving the product. Further conditions, such as extensions to the return period or specific requirements, are defined by the individual Seller.
General conditions: Unless otherwise stated in the Seller’s policy, the product must be returned in perfect condition, unused, and undamaged, complete with its original packaging, labels, and documentation. Products showing signs of being fitted or worn may not be accepted.
1. Procedure for requesting a return
To ensure a traceable and secure process, all return requests must be initiated through our platform. The procedure is as follows:
- Log in to your Buyer account: Go to your account dashboard and select the “Orders” section.
- Find your order: Locate the order for which you wish to request a return.
- Initiate the request: Click on the “Request Refund” button (or similar wording) which you will find next to the item details.
- Complete the return form: A window will open where you can:
- Specify whether you would like a full or partial refund.
- State the reason for your request (e.g., change of mind, damaged item, not as described, etc.).
- Add a description and, if necessary for faulty items, upload clear photos of the issue.
- Submit and wait: Once submitted, your request will be sent to the Seller and the marketplace administration. The Seller is required to respond and provide instructions for the return shipment.
2. Management and costs of return shipping
The management of return shipping costs is a key aspect and is often specified in the individual Seller’s policy. We kindly ask you to check this carefully.
The general guidelines are:
A) Shipping for right of withdrawal (Change of Mind)
- Shipping Costs: Unless a more favourable condition is stated in the Seller’s policy, the direct costs of returning the product are the Buyer’s responsibility.
- Liability: The Buyer is responsible for the shipment until it is successfully delivered to the Seller. We always recommend using a tracked shipping service, as lost or damaged parcels during the return transit cannot be refunded.
B) Shipping for damaged, defective, or incorrect items
- Shipping Costs: In these cases, the costs of return shipping are always the Seller’s responsibility.
- Method: The Seller will provide you with a pre-paid shipping label or will agree to reimburse you for the reasonable shipping costs you incur.
3. Processing the refund
Once the Seller has received the returned product and verified its condition, they will approve the refund.
- Timeframes: The timescales for approval and issuance of the refund are indicated in the Seller’s policy. European law, on which UK regulations are based, stipulates a maximum of 14 days from the receipt of the returned item.
- Method: The refund is processed via our platform and credited back to the original payment method.
- Amount: The refunded amount will follow the general rules unless the Seller specifies otherwise in their policy.
4. The role of the marketplace and dispute resolution
The VVA platform is designed to promote trust between buyers and sellers.
- Monitoring: We track all return requests and communications.
- Intervention: If a Seller does not respond within the expected timeframe, or if a dispute arises that cannot be resolved directly, the Buyer has the option to escalate the request to a formal dispute. Our support team will intervene as a mediator, review the evidence from both parties, and make a fair and binding decision.
For any questions, we invite you to first contact the Seller via the internal messaging system and, if necessary, the marketplace’s Customer Service.
Last updated: 4th october 2025
